Local Grievance Officer (LGO)

Corporate Office

HOD (HR)

Regional Office

HOD (HR&A) NR/WR/ER

Grievance Redressal Committees (GRCs)

Corporate Office

General Manager (AME & MRO)

Chairman

General Manager (Operations)

Member

General Manager (Marketing)

Member

HOD (Human Resource)

Member

HOD (Finance & Accounts)

Member

Region

General Manager (Regions)

Chairman

HOD (Operations)

Member

HOD (HR & A)

Member Secretary